My top 5 trends in the workplace: How tech is reshaping the 9–to–5

As AI and digitalization continue to permeate every aspect of our lives, I can’t help but reflect on the many ways technology and our company’s purpose “Advancing digital living” are shaping the employee experience of the future – these are my top 5 trends:

 

1. Jobs at all levels will require digital literacy

IMF research states, approximately 60% of jobs in advanced economies are exposed to AI. In most cases, AI will not replace humans, but humans who can and do work with AI will replace those who can’t or won’t. From entry-level positions to the C-suite, digital literacy will be a non-negotiable skill. Whether it’s mastering new software tools, understanding data analytics, or adapting to automation, employees at all levels must be equipped with the skills to navigate the digital landscape effectively. Lifelong learning will be essential for thriving in the evolving landscape of work. Proficiency in technology is no longer a niche expertise—it’s a fundamental requirement.

2. Technology will exponentially increase access to a truly global talent pool

Demographic change, including aging populations in some regions and youth bulges in others, pose a risk for a balanced workforce composition. Technology dissolves the barriers of geography, allowing organizations to have the opportunity to access diverse skill sets from around the world, fostering innovation and driving growth. Embracing this digital workforce not only expands the talent pool but also promotes diversity, equity, and inclusion in the workplace.

3. Technology bolsters flexibility, collaboration and productivity

The pandemic prompted companies to rethink traditional working models. At Merck KGaA, Darmstadt, Germany, we’ve pioneered a hybrid working model built on a foundation of collaboration, connectedness, and innovation. Technology will support this model further. Augmented reality (AR) and virtual reality (VR) solutions offer further engagement within remote environments. Embracing technology to support hybrid work will foster inclusivity and flexibility while increasing productivity and maintaining team cohesion.

4. Digital wellness will expand companies’ approach to well-being

Digital living and digital well-being should go hand in hand. Achieving digital wellness requires conscious effort and regular reflection on one’s interaction with technology. There are various strategies to avoid digital overkill, such as digital detoxes, setting clear boundaries for work and personal time, using technology intentionally for personal development, and cultivating a healthy digital culture that prioritizes well-being. Companies will promote the healthy use of technology among its employees, in addition to already existing concepts for physical and mental health.

5. Digital ethics will become a central focus

The use of digital tools is also associated with risks – especially of an ethical nature. As employees increasingly seek purpose and meaning in their work in an era of heightened societal consciousness, applying ethical principles and standards to the use of digital technologies and data will build and maintain trust in working with these tools, handling data and protecting privacy. At Merck KGaA, Darmstadt, Germany, we have developed a Code of Digital Ethics, which provides our colleagues with clear principles on how they should handle ethical issues in a digital context. Moreover, these principles are integrated into critical processes, meaning the ethical issues are taken into consideration right from the start. If you like to dig deeper, you may read my blog article “Humanize AI”.

I’m excited about our contribution as a driving force of innovation and transformation. How do you think technology will shape the future of work? Which trend should have made it to my top 5? Share your perspective in the comments.